Returns Policy
DRAFT — REQUIRES OWNER CONFIRMATION AND LEGAL REVIEW.
Defects and non-conforming goods
Contact [SUPPORT EMAIL] with the order reference, affected quantities and evidence. Do not ship goods back until a return route is agreed. This does not restrict non-excludable rights.
Change of mind — proposed position
Made-to-order and customised goods would not carry a general change-of-mind return promise once production is authorised. This proposed term requires approval and does not cover defective or incorrectly supplied goods.
Cancellation before production
Cancellation requests should be reviewed against work already authorised and documented costs. No blanket forfeiture of deposits is proposed.
Return costs and remedies
The applicable remedy, responsibility for reasonable return costs and receiving address must be confirmed according to the nature of the issue and applicable law.
QUESTIONS & ANSWERS
Before you enquire
What should I know about defects and non-conforming goods?
Contact [SUPPORT EMAIL] with the order reference, affected quantities and evidence. Do not ship goods back until a return route is agreed. This does not restrict non-excludable rights.
What should I know about change of mind — proposed position?
Made-to-order and customised goods would not carry a general change-of-mind return promise once production is authorised. This proposed term requires approval and does not cover defective or incorrectly supplied goods.
What should I know about cancellation before production?
Cancellation requests should be reviewed against work already authorised and documented costs. No blanket forfeiture of deposits is proposed.
What should I know about return costs and remedies?
The applicable remedy, responsibility for reasonable return costs and receiving address must be confirmed according to the nature of the issue and applicable law.