B2B Quality Assurance & Claims

Order-specific quality requirements

The proposed basis for assessment is the written specification approved for the order, including dimensions, tolerances, materials, finish, packaging and any expressly approved reference sample. Requested features are not confirmed until accepted in writing.

Pre-shipment inspection

Inspection scope, sampling method and required records should be agreed before production. No inspection certification, test result or blanket performance guarantee is offered by this draft.

Receiving inspection — proposed procedure

Inspect the shipment promptly on receipt and record shortages, incorrect items, visible defects and packaging damage. A reporting target of seven working days after receipt is proposed for approval only. It is not a blanket deadline that extinguishes latent-defect claims or rights that cannot lawfully be excluded.

Manufacturing defects discovered later

Report suspected hidden manufacturing defects promptly after discovery. Any additional contractual coverage period and its starting date must be stated in the accepted quotation or supply agreement before the order is confirmed. REQUIRES SUPPLIER CONFIRMATION. No uniform additional warranty period is currently offered.

Information for a claim

Provide your order reference, public SKU, batch reference where available, delivery date, affected quantity, photographs or video, packaging condition and a description of the issue and use conditions. Keep relevant goods and packaging available for assessment.

Assessment and remedies

Subject to the accepted agreement and applicable mandatory rights, an assessed manufacturing defect may be addressed through parts, repair, replacement, an agreed credit or refund. A future purchase must not be required to obtain an applicable remedy. Return authorisation, destination and responsibility for reasonable claim costs should be agreed before shipment; do not send goods to an unconfirmed address.

Ocean freight and packaging damage

Transport damage is assessed separately with reference to the agreed delivery terms, cargo insurance and cause of damage. Record visible damage at delivery where possible and notify the relevant parties promptly. Packaging that fails to meet the agreed specification must not automatically be treated as the carrier’s responsibility.

Custom orders and changes of mind

Cancellation or change-of-mind requests are distinct from claims for faulty or non-conforming goods. Proposed cancellation charges must relate to agreed, authorised costs already incurred. Custom manufacture does not by itself remove applicable defect remedies.

Use, installation and storage

Normal wear, misuse, unauthorised modifications or unsuitable storage may affect an additional contractual warranty only where lawful and supported by evidence. Material or coating defects must not automatically be dismissed as normal corrosion. Capture success, universal animal suitability and installation effectiveness are not guaranteed.

Mandatory rights remain

These proposed procedures do not exclude rights or remedies that cannot lawfully be excluded. Some business purchases may qualify for consumer protections. Buying for resale and buying for business use require separate assessment. This draft is not legal advice.

Details requiring approval

[SELLER LEGAL NAME] · [BUSINESS ADDRESS] · [CLAIMS EMAIL] · [PHONE] · [RECEIVING REPORT TARGET] · [DEFECT COVERAGE PERIOD AND START DATE] · [CLAIM COST RESPONSIBILITY] · [RETURN AUTHORISATION PROCESS]. REQUIRES SUPPLIER CONFIRMATION.